General Standard Terms and Conditions

1. Subject matter of the contract

The general standard terms and conditions stated hereinafter shall apply exclusively to any sales, offers, deliveries and orders even if these terms and conditions are not explicitly specified in future. By placing an order the customer gives his agreement to these terms and conditions. Any deviations and alterations shall only be valid if expressly confirmed by us in writing.

2. Shipment

As a rule the shipment of goods shall be effected by cash on delivery. We try to deliver via the most cost-effective way, but do not guarantee that. The dispatch of goods as well as any returns arising shall be at the expense of the customer.

3. Prices and terms of payment

The prices quoted in our price lists shall be in Euro ex store plus cash on delivery and delivery costs. All prices quoted for end customer shall be stated inclusive of the value-added tax. Prices are subject to alterations of which, however, we will inform the customer immediately. The invoice amount shall be charged on delivery via cash on delivery without any deduction in case no other term of payment was agreed upon. The delivered goods shall remain the property of the seller until the full payment has been effected.

4. Design of goods

The design of goods is subject to minor variations in form, colour and performance. The same shall apply to any inconsistency arising due to any typographical and writing errors. All descriptions and pictures either in the form of drawings or photographs are in any case only approximately definitive. We shall be entitled to carry out alterations or improvements for the aim of technical progress without any prior notice.

5. Overdue delivery

We try to assure the sending of the complete order. In case of any ordered part not being in stock, part deliveries are also possible. Any subsequent delivery is carried out only by special request of the customer, and the customer shall inform us about it when placing the order.

6. Returns

Before sending back any goods the customer shall consult us via telephone. Recently ordered goods have to be exchanged within a period of 14 days. The invoiced value of goods will be credited by us for the period of 1 year and will immediately be offset against in the case of a renewed order. In case of reimbursement we shall keep 10 % of the invoiced value of goods due to administrative expense if it is not a case being subject to one of our guarantee stipulations. In case of any return sending a copy of the invoice shall be attached.

7. Complaints and warranties

Any complaints due to wrong, incomplete or defective delivery have to be made within 14 days. With the exception of electric and electronic parts we shall assume full guarantee on any material and processed parts and accessory for an adequate period in each case. This warranty shall apply exclusively to the replacement of defective parts. Any times of outside service and any consequential damage arising shall not be covered by the warranty.

In case of any sending back of goods being carried out in order to complain, and it is found that this complaint has been made unjustly, the seller shall be entitled to charge costs arising from shipment and testing in an adequate amount. We shall not assume any guarantee at all for any parts and accessories that are damaged or destroyed due to faulty assembly or installation by the customer, ignorance of professional expertise or any similar.

8. Place of fulfilment and jurisdiction

Place of fulfilment and jurisdiction shall always be Bad Neustadt or the higher court having jurisdiction respectively.

9. Retailer prices

We charge retailer prices only to companies that trade in Harley Davidson and Buell motorcycles respectively, and the parts and accessories of Harley Davidson and Buell motorcycles respectively and that run a shop with customary hours of business. We shall reserve the right to revoke these price without giving any reasons. Registration of trade shall always be requisite.

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